Delivery & Shipping Policy

At Unique Wears, we understand that reliable shipping plays an important role in apparel manufacturing and wholesale orders. We work with clothing brands, retailers, distributors, sports teams, and businesses to arrange shipping according to their order requirements and destination.

Based in Sialkot, Pakistan, Unique Wears provides custom apparel manufacturing and wholesale supply for domestic and international customers. This policy explains how we handle order preparation, dispatch, shipping arrangements, and delivery.

Order Processing and Preparation

Every order begins with a review of the agreed product specifications, quantities, customization requirements, and delivery arrangements.

For custom apparel orders, production may involve fabric preparation, cutting, stitching, printing, embroidery, finishing, quality checks, and packaging, depending on the products ordered.

We begin production after confirming the order details and any applicable payment or approval requirements. If you request changes to your design, specifications, or quantities, the changes may affect the production schedule and dispatch date.

Production and Dispatch Times

Production time varies according to the type of garment, order quantity, customization requirements, material availability, and current production schedule.

Custom manufacturing orders generally require more preparation than ready-to-ship products. Therefore, we confirm the expected production and dispatch schedule with the customer before proceeding with an order.

Please note that production time and shipping time are different. Production covers the time needed to manufacture and prepare your order. Shipping begins after dispatch and depends on the destination, selected carrier, and shipping service.

We communicate the expected timeline during order confirmation and advise customers if a significant change affects the agreed schedule.

Shipping Methods

Unique Wears can discuss suitable shipping arrangements based on the order size, destination, urgency, and customer requirements.

Available options may include:

• International courier: Suitable for eligible shipments requiring direct delivery and shipment tracking.
• Air freight: An option for larger commercial shipments when transit speed is a priority.
• Sea freight: May suit larger or heavier wholesale consignments when the customer can accommodate a longer transit period.
• Domestic delivery: Arrangements for deliveries within Pakistan depend on the destination, shipment size, and available carrier services.

The available shipping method depends on the shipment and destination. We confirm the applicable option, estimated transit time, and shipping charges before dispatch.

Shipping Charges

Shipping charges depend on factors such as the destination country, parcel weight, dimensions, shipment volume, selected carrier, and delivery service.

For wholesale and custom manufacturing orders, we discuss shipping costs during the quotation or order confirmation process. Depending on the agreed arrangement, shipping charges may appear separately from product and manufacturing costs.

Additional charges may apply for customs clearance, import duties, taxes, remote-area delivery, storage, or other services imposed by carriers or authorities.

Please review the confirmed quotation and shipping terms before approving your order.

International Shipping and Customs

International shipments must comply with the import and export rules that apply to the countries involved.

Import duties, customs taxes, clearance fees, and other government charges may apply when an order enters the destination country. Unless the order confirmation expressly states otherwise, the customer is responsible for applicable import charges and local taxes.

Customs authorities may inspect shipments or request additional documents. Such checks can delay delivery beyond the carrier’s original estimate.

Customers should check their country’s import requirements before placing an order. Where necessary, we coordinate the available shipping documentation with the customer and relevant shipping provider.

Shipment Tracking

When the selected shipping service provides tracking, we share the tracking details once the carrier makes them available.

Customers can use the tracking information to follow shipment progress and review carrier updates. Tracking updates may take time to appear after dispatch, depending on the carrier and route.

If the tracking information does not update for an extended period, please contact us with your order reference and tracking number so we can help you review the available shipment information.

Delivery Times and Delays

Delivery times vary by destination, shipping method, customs procedures, weather, carrier operations, and other factors outside our direct control.

Any delivery estimate we provide is based on the information available at the time of confirmation. Unless we expressly agree to a guaranteed delivery date in writing, transit estimates are not guarantees.

Delays may occur because of customs inspections, public holidays, transport disruptions, incomplete delivery information, or other unforeseen circumstances. We will share relevant updates when they become available to us.

For time-sensitive wholesale orders, please discuss your deadline with our team before confirming production and shipping arrangements.

Delivery Address and Receiving Orders

Customers must provide complete and accurate delivery information, including the recipient’s name, street address, city, postal code, country, and contact details required by the carrier.

Please review your shipping information before confirming your order. Incorrect or incomplete details may cause delays, additional charges, or failed delivery attempts.

For commercial shipments, make sure an authorized person can receive the consignment and complete any required import or delivery formalities.

If you need to change the delivery address after dispatch, contact us as soon as possible. Changes may depend on the carrier’s rules and may incur additional fees.

Damaged, Missing, or Incorrect Shipments

Please inspect your shipment when it arrives. If the parcel appears damaged, the contents are missing, or you receive products that do not match the confirmed order, contact Unique Wears promptly.

Include your order reference, a description of the issue, and clear photographs of the packaging, shipping label, and affected products where possible.

We will review the information and discuss the appropriate next steps. Any resolution will depend on the circumstances, the confirmed order terms, and the applicable carrier or claims process.

Please retain the original packaging and shipping documents until the issue has been reviewed.

Order Changes, Cancellations, and Failed Deliveries

Custom and wholesale orders may involve materials, production work, and shipping arrangements that begin after confirmation. As a result, changes or cancellations may not always be possible once production or dispatch has started.

Please contact us as soon as possible if you need to change an order or delivery detail. We will review your request against the order’s current status and the agreed terms.

If a shipment is returned, refused, or undeliverable because of incorrect information or failure to complete required delivery formalities, additional shipping or handling charges may apply, subject to the agreed order terms and applicable law.

Contact Us About Delivery and Shipping

If you have questions about shipping options, production schedules, delivery estimates, tracking, or customs documentation, please contact Unique Wears.

When contacting us, include your order reference, destination country, and any available tracking information. This helps us understand your request and provide more relevant assistance.

Unique Wears — Custom Apparel Manufacturing and Wholesale Supply from Sialkot, Pakistan.