Returns, Refunds and Cancellations Policy

Unique Wears is a custom apparel manufacturer and wholesale supplier based in Sialkot, Pakistan. This policy explains how returns, refunds, and cancellations are handled for orders placed directly with Unique Wears.

Business and Personal Orders

B2B orders are placed by businesses, brands, retailers, distributors, sports teams, or other organizations for commercial use, resale, or business purposes. The approved quotation, product specifications, samples, and written order terms govern each B2B order.

B2C orders are placed by individuals mainly for personal use. Consumer rights depend on the customer’s location and the type of product. Nothing in this policy limits rights that cannot legally be excluded.

Reporting a Problem

If an order arrives damaged, defective, incorrect, or materially different from the approved specifications, email uniquewears70@gmail.com as soon as possible. Include your order number, a description of the issue, the affected quantity, and clear photos or video where available.

We request that issues be reported within 14 calendar days of delivery where possible. This does not shorten any claim period or legal right applicable to your order.

Please wait for our return instructions before sending any items back.

B2B Returns

Custom and wholesale items are manufactured according to the specifications agreed upon for each order. Change-of-mind returns are not accepted for custom B2B orders unless Unique Wears agrees otherwise in writing.

If an item is confirmed to be defective, incorrect, or materially different from the approved specifications, we will discuss an appropriate remedy. Depending on the circumstances and agreed order terms, this may include a replacement, remake, or refund for the affected items.

B2C Returns

Eligible, non-personalized items may be considered for return if you contact us within 14 calendar days of delivery. Items must be unused, unworn, unwashed, unaltered, and returned with their original tags and packaging where possible.

Custom or personalized items may be excluded from change-of-mind returns where permitted by applicable law. This exclusion does not affect your rights if an item is faulty, incorrect, or not as described.

Return Shipping and Inspection

For approved change-of-mind returns, the customer is responsible for return shipping unless we agree otherwise or applicable law requires otherwise.

If an item is confirmed to be defective or incorrectly supplied, Unique Wears will arrange or reimburse reasonable return shipping where required by law or agreed with the customer. Returned items may be inspected before the available remedy is confirmed.

Refunds

Approved refunds will be issued to the original payment method where possible. We aim to process refunds within 14 business days of approval, unless applicable law requires an earlier deadline. Banks and payment providers may need additional time to credit the funds.

Order Cancellations

B2B orders: Cancellation may be requested within 24 hours of placing the order by emailing uniquewears70@gmail.com with the order number. A full refund is available if production and order-specific purchasing have not started. If work or purchasing has already begun, we will explain any costs incurred and confirm whether cancellation is possible.

B2C orders: Contact us as soon as possible to request cancellation. Your cancellation rights under applicable consumer law take priority over the B2B cancellation period. Custom or personalized goods may be subject to different legal rules for change-of-mind cancellations.

Contact Us

For return, refund, or cancellation requests, email uniquewears70@gmail.com and include your order number.